Terms of Service & Acceptable Use

Version 2026-09-15

By using Causly you agree to the terms below. They protect your recipients, the wider messaging ecosystem, and every other Causly organization.

Acceptable use

• Message only people who have opted in. No unsolicited, purchased-list, or bulk “spam” texting.
• No illegal activity of any kind, or content unlawful where you or your recipients are located.
• No phishing, fraud, scams, deceptive sender identity, or attempts to obtain anyone's credentials, money, or personal data under false pretenses.
• No malware or harmful links, harassment, threats, hate, or content that violates others' rights.
• Follow all applicable laws and carrier rules (e.g. TCPA, CTIA guidelines, 10DLC), and always honor STOP / opt-out requests. A STOP is recorded against that number everywhere on Causly, not only on the roster it was sent from — so a number that stopped another organization here is already opted out on yours.

Reviewing messages

We can read the messages an organization sends — they are rows in the database we run — and we do when we are looking into a report, a carrier complaint or suspected abuse of these terms. We do not read them as a matter of routine. An automated screen checks the text of every message and every list welcome when it is saved, by sending it to an AI service (Anthropic); the privacy page says exactly what is sent and what we keep. A message the screen holds does not send until a person reads it; you can also edit the text and save it to have it checked again. The other place a message reaches an AI service is the in-app Assistant, and only when someone in your organization uses it.

Enforcement

We may suspend or permanently shut down any organization or account that violates these terms — at any time, and without prior notice — to protect recipients and the platform. You are responsible for all activity under your organization and for the content of every message you send.

Questions about these terms? Contact us at doug@dbb1.dev.